We are very excited to announce our new Elite Support certification! With an enormous amount of benefits for our customers, this new certification allows us to provide even greater service than we already have in the past. Baltimore Freightliner is the 222nd location to become certified in this program that spans across 750 locations throughout North America. By improving our overall services and decreasing customer turnaround, we are able to provide unmatched support for all of our customers.
What it Means to be Elite Support Certified
Dealers who are members of Elite Support are focused particularly on providing a superior customer service experience. Experienced employees assist with any trucking need with the highest levels of expert knowledge and professionalism. Elite Support dealers have taken the Japanese word “kaizen” or “always improving” to heart in both their customer service and in upgrading their facilities. In so doing, any company that manages to become certified is upheld to a strict standard of customer service. Elite Support Dealers have the knowledge and ability to create a customer focused business model. With the highest level of knowledge, professionalism, and customer appreciation, dealers who are Elite Support certified are invested in ensuring that every customer is pleased and satisfied.
The New Express Assessment
By becoming an Elite Support dealer, Baltimore Freightliner is able to provide a new service: Express Assessment. This diagnostic process allows you to receive an estimate of severity, downtime, part needs, and costs within two hours of your initial service write-up. In specific cases of high-impact repairs or multiple complaints, you will still be able to receive a diagnostic assessment within two hours of your initial service write-up. By being able to offer a quick assessment, we are able to order any parts and materials needed to fix the complaint as soon as possible, meaning that you won’t have to wait longer than necessary to get your truck back on the road.
Baltimore Freightliner-Western Star for All of Your Trucking Needs
Whether you are looking to upgrade your fleet or simply interested in the latest trucking technology, you can rely on Baltimore Freightliner-Western Star. We have provided top-notch service for the trucking industry for 30 years and would love to assist you in buying a new top-of-the-line truck, finding the specialty parts you need, or repairing your truck. Give us a call toll-free at 800-832-7278 or locally at 410-685-4474, or contact us online. To find out more about what we are up to, follow us on Facebook, Twitter, Pinterest, and Google+.
Tags: customer service, Elite Support certified, Express Assessment